At Discount Reel ("Discount Reel," "we," "us," or "our"), your privacy matters to us. We are committed to protecting the personal information of our customers and visitors while providing an enjoyable, secure, and entertaining online shopping experience.
This Privacy Policy explains how we collect, use, maintain, protect, and disclose information when you visit DiscountReel.com, create an account, participate in our interactive promotional games, or purchase products through our online store.
This policy applies to visitors and customers located throughout the United States and Canada.
By accessing or using our Website, you acknowledge that you have read and understand this Privacy Policy.
1. Information We Collect
We collect information necessary to operate our Website, provide our services, administer promotional discounts, process orders, and maintain a secure shopping environment.
The types of information we may collect include:
A. Personal Information
When you create an account, make a purchase, or interact with our Website, we may collect:
- First and last name.
- Email address.
- Username and account information.
- Billing and shipping addresses.
- Telephone number, if provided.
- Account login credentials.
- Order history and purchase records.
- Customer service communications.
- Information voluntarily provided through forms or other Website features.
B. Promotional Game Information
Discount Reel offers an interactive promotional experience that allows registered users to spin a digital reel and receive discounts on eligible products offered through our online store.
In connection with this feature, we may collect and maintain:
- Game participation history.
- Discount percentages awarded.
- Promotional offers received.
- Discounts redeemed or applied to purchases.
- Dates and times of participation.
- Account activity relating to promotional features.
- Information necessary to verify discount eligibility and prevent misuse.
This information is used for internal business operations, promotional administration, customer support, security, and improving the overall user experience.
C. Payment Information
When you purchase products through our Website, payment information is processed through third-party payment providers.
We may utilize payment processing services including, but not limited to:
- PayPal.
- Stripe.
- Other established payment processing providers.
Payment providers may collect and process payment card information, billing details, transaction information, and other information necessary to complete purchases.
Discount Reel does not intend to directly store complete payment card numbers or sensitive payment authentication information on its own servers.
Payment processing is subject to the respective privacy policies and security practices of the payment providers.
D. Automatically Collected Information
When you visit DiscountReel.com, certain technical and usage information may automatically be collected, including:
- Internet Protocol (IP) address.
- Browser type and version.
- Device type and operating system.
- General geographic location derived from IP address.
- Pages visited and time spent on the Website.
- Referring websites and traffic sources.
- Clicks, interactions, and browsing activity.
- Cookies, pixels, and similar tracking technologies.
This information helps us understand Website performance, identify technical issues, maintain security, and improve our services.
2. How We Use Your Information
We collect and use information primarily for our own legitimate business and operational purposes.
These purposes include:
- Creating and maintaining customer accounts.
- Providing access to the Discount Reel promotional game.
- Administering and recording promotional discounts.
- Processing and fulfilling customer orders.
- Processing payments and refunds.
- Managing shipping and order fulfillment.
- Providing customer service and technical support.
- Preventing fraud, unauthorized access, and promotional abuse.
- Maintaining Website functionality and security.
- Analyzing Website performance and customer interactions.
- Improving our products, services, and promotional experiences.
- Measuring the effectiveness of our marketing and advertising.
- Sending transactional and administrative communications.
- Sending promotional communications where permitted by law.
- Complying with applicable legal and regulatory requirements.
3. Our Commitment to Customer Privacy
Discount Reel does not sell customer databases, personal information, email lists, account information, or customer profiles to third parties in exchange for monetary compensation.
We do not operate as a data broker, and we do not make customer information available for unrelated third-party commercial purposes.
Customer information is maintained primarily for Discount Reel's own internal business operations, including account administration, order processing, promotional management, customer service, security, analytics, and business improvement.
We may, however, disclose or permit limited access to certain information when necessary for third-party companies to provide services that support our business.
These disclosures are explained in the sections below.
We do not authorize our service providers to use customer information obtained on our behalf for purposes unrelated to providing their contracted services, except where otherwise disclosed, authorized, or permitted by applicable law.
4. Third-Party Service Providers
To operate DiscountReel.com effectively, we may utilize various third-party service providers.
These providers may change or expand as our business grows.
Categories of providers may include:
- Payment Processing: PayPal, Stripe, and other payment processors used to facilitate secure transactions.
- Website Hosting and Infrastructure: Companies providing website hosting, cloud infrastructure, database services, content delivery, and technical support.
- Shipping and Fulfillment: Companies assisting with product delivery, shipping labels, order fulfillment, and logistics.
- Analytics Services: Google Analytics and comparable services used to understand Website traffic, customer interactions, and performance.
- Advertising and Marketing Services: Google Ads, Meta advertising services, and comparable advertising and marketing platforms used to measure advertising performance, manage campaigns, and reach prospective customers.
- Email and Communication Services: Providers assisting with transactional emails, promotional communications, customer support, and account notifications.
- Security and Fraud Prevention: Services used to identify suspicious activity, protect customer accounts, and prevent fraudulent transactions.
These companies may receive limited information necessary to perform their services.
Where applicable, we seek to use contractual protections and appropriate privacy safeguards to restrict how service providers handle information obtained through our Website.
Third-party providers may also process certain information under their own privacy policies and applicable terms of service.
6. Disclosure of Information
We may disclose information in limited circumstances, including:
- When necessary to complete a customer transaction.
- When working with authorized service providers.
- When fulfilling shipping and delivery requests.
- When responding to customer support inquiries.
- When protecting our Website, customers, and business from fraud or security threats.
- When required by applicable law, regulation, subpoena, court order, or legal process.
- When necessary to establish, exercise, or defend legal rights.
- In connection with a business merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy requirements.
We do not sell personal information in exchange for money.
We do not disclose personal information to unrelated third parties for their independent commercial use without an appropriate legal basis and any required consent.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
Information may be retained for:
- Customer account administration.
- Order and transaction records.
- Promotional game participation and discount records.
- Accounting and tax requirements.
- Fraud prevention and security.
- Customer service and dispute resolution.
- Legal and regulatory compliance.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal retention requirements.
8. Information Security
We take reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, destruction, and misuse.
These measures may include:
- Secure Website connections.
- Access restrictions.
- Password protection.
- Security monitoring.
- Appropriate data handling procedures.
- Security measures provided by our hosting and technology partners.
Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorized access to their accounts.
9. United States Privacy Rights
Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include:
- Right to Know: Request information about the personal information we collect and process.
- Right to Access: Request access to personal information associated with you.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Delete: Request deletion of personal information, subject to applicable exceptions.
- Right to Data Portability: Request a copy of certain personal information in a portable format.
- Right to Opt Out: Opt out of certain processing activities, including targeted advertising, the sale of personal information, or certain profiling activities, where applicable.
- Right to Appeal: Appeal certain decisions regarding privacy requests where provided by applicable law.
- Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination.
Certain privacy rights vary by state and may be subject to eligibility requirements and legal exceptions.
Where required by applicable law, we will honor recognized browser-based privacy signals, including Global Privacy Control (GPC), for applicable opt-out requests.
To exercise an applicable privacy right, contact us at support@discountreel.com.
Please use the subject line "Privacy Rights Request."
We may request reasonable information to verify your identity before processing certain requests.
We will respond within the timeframes required by applicable law.
10. Canadian Privacy Rights
Discount Reel welcomes customers from Canada and recognizes the importance of protecting personal information under applicable Canadian privacy legislation.
Depending on your province or territory, applicable privacy protections may include the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial private-sector privacy legislation, and other applicable privacy requirements.
Subject to applicable law, Canadian customers may have rights to:
- Request access to personal information held about them.
- Request correction of inaccurate information.
- Withdraw consent to certain uses or disclosures of personal information.
- Request information about how personal information is collected, used, and disclosed.
- Submit complaints regarding our handling of personal information.
We collect, use, and disclose personal information for purposes that are reasonably appropriate in the circumstances and consistent with applicable privacy requirements.
Where consent is required, we will seek appropriate consent before collecting, using, or disclosing personal information.
We may use service providers located outside Canada, including in the United States and other jurisdictions.
As a result, personal information may be processed or stored outside your province or country of residence and may be subject to the laws of those jurisdictions.
For questions or requests relating to Canadian privacy rights, contact support@discountreel.com.
11. Email and Marketing Communications
We may communicate with customers through email for purposes including:
- Account registration and verification.
- Password resets and account security.
- Order confirmations and shipping notifications.
- Discount and promotional notifications.
- Customer service communications.
- Website announcements and service updates.
- Marketing campaigns and special offers.
Customers may unsubscribe from promotional marketing emails at any time by using the unsubscribe link provided in the email.
Unsubscribing from promotional emails does not prevent us from sending essential transactional, security-related, or administrative communications.
We comply with applicable email marketing requirements, including the CAN-SPAM Act in the United States and Canada's Anti-Spam Legislation (CASL), as applicable.
12. Children's Privacy
DiscountReel.com is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without legally required parental consent.
If we become aware that personal information has been collected from a child in circumstances where collection was not authorized, we will take reasonable steps to delete that information.
Parents or guardians who believe their child has provided personal information to us may contact support@discountreel.com.
13. Third-Party Websites
Our Website may contain links to third-party websites, payment platforms, or external services.
These third-party websites operate independently and maintain their own privacy policies, security practices, and terms of service.
Discount Reel is not responsible for the privacy practices or content of websites or services that we do not operate.
We encourage customers to review the privacy policies of third-party services before providing personal information directly to them.
14. International Data Transfers
Discount Reel serves customers throughout the United States and Canada.
Depending on the services utilized and the location of our technology partners, personal information may be transferred, accessed, processed, or stored in different jurisdictions.
When personal information is transferred across borders, we take reasonable steps to ensure appropriate safeguards are maintained in accordance with applicable privacy requirements.
By using our Website, you acknowledge that your information may be processed in jurisdictions other than your own, subject to applicable legal requirements.
15. Changes to This Privacy Policy
We reserve the right to modify, update, or revise this Privacy Policy at any time.
Changes may be made to reflect:
- New Website features.
- Additional payment providers.
- Changes in analytics or advertising technologies.
- New business operations.
- Changes in applicable privacy laws.
- Improvements to our information security and privacy practices.
Any changes will be published on this page along with an updated Effective Date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our privacy practices.
We encourage visitors and customers to review this Privacy Policy periodically.
16. Contact Information
We value our customers and take privacy-related questions and concerns seriously.
For questions regarding this Privacy Policy, personal information, data access, correction, deletion, or other privacy-related matters, please contact us:
Discount Reel
Website: https://discountreel.com
Privacy and Support Email: support@discountreel.com
Subject Line: Privacy Request
We will make reasonable efforts to review and respond to privacy inquiries within the timeframes required by applicable law.
Thank you for choosing Discount Reel. We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience.
Privacy requests
For access, correction, deletion, or other privacy rights requests, email support@discountreel.com with the subject line “Privacy Rights Request” or “Privacy Request.” Also see our Terms of Service.